At Complete Care, delivering safe, high-quality healthcare is grounded in listening to patients, families, caregivers and the communities we serve. Feedback is a critical component of our clinical governance and quality improvement programs. This page outlines how we collect and respond to feedback, how we engage with the public, and how transparency guides our healthcare operations.
How We Collect Healthcare Feedback
We gather feedback across the continuum of care to ensure patient-centered, equitable, and responsive healthcare services:
- Patient Feedback: Patients may share feedback through our contact us page, review us links, regular surveys, email, phone or directly with care teams.
- Patient Experience and Satisfaction Surveys: We conduct routine and targeted surveys aligned with healthcare quality standards to assess access, safety, communication and overall experience of care at regular intervals.
- Clinical and Care Transitions Feedback: Input is collected related to clinical encounters, care coordination, and transitions between care settings.
- Concerns, Complaints and Grievances: We maintain clear, accessible processes for submitting concerns or formal grievances, including confidential and anonymous options where permitted.
All feedback mechanisms are designed to be accessible, culturally responsive, and free from fear of retaliation.
How We Review and Respond
Feedback related to healthcare delivery is reviewed using structured, clinically informed processes.
- Timely Acknowledgement: Feedback is acknowledged promptly whenever contact information is provided.
- Clinical Review: Submissions are reviewed by appropriate clinical and operations leadership or compliance teams, depending on the nature of the feedback.
- Investigation and Resolution: When concerns relate to safety, quality of care, or patient rights, they are investigated thoroughly and addressed in accordance with healthcare regulations and best practices.
- Communication of Outcomes: When appropriate, we communicate findings, actions taken and next steps to the individual who provided the feedback.
- Quality Improvement Integration: Trends and insights are incorporated into clinical quality improvement initiatives, staff education and policy or protocol updates.
Our objective is to resolve individual concerns while continuously improving healthcare outcomes and patient safety.
Public and Patient Engagement
Complete Care is committed to meaningful engagement with patients, families and the broader community.
- We encourage open dialogue about care experiences, patient rights and service delivery.
- We provide clear information about our healthcare services, clinical standards and care processes.
- We collaborate with patients, families, community organizations, and partners to improve access, equity and health outcomes.
Our Commitment to Transparency in Healthcare
Transparency is fundamental to safe, ethical, and trustworthy healthcare.
- Honest Communication: We communicate openly about care plans, risks, benefits and alternatives so patients can make informed decisions.
- Accountability and Safety: When adverse events or concerns arise, we take responsibility, conduct appropriate reviews and implement corrective actions.
- Privacy and Confidentiality: We rigorously protect patient information and comply with all applicable healthcare privacy and data protection laws.
- Regulatory and Ethical Standards: Our practices align with professional standards, accreditation requirements, and applicable federal, state, and local healthcare regulations.
Transparency supports trust, patient safety and continuous improvement across our healthcare services.
Share Your Healthcare Feedback
We encourage patients, families, and community members to share experiences, concerns, or suggestions related to our healthcare services. Your input plays a vital role in improving quality, safety and patient experience.
Feedback may be submitted through our website contact form or directly to our care teams.
Complete Care is committed to patient-centered care, clinical excellence and transparency—partnering with our communities to improve health and wellbeing.
