Comprehensive Group Practice for the Injured

About Complete Care

Complete Care is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma. Complete Care and its family of practices are characterized by core competencies of cultural, clinical, and operational excellence. We strive to meet every patients' individual needs with skillfulness and professionalism.

Complete Care consists of three branches of multi-specialty clinics that help those who have been injured in auto accidents in Orlando:

  • Chiropractic Care
  • Physiotherapy
  • Rehabilitation
  • Orthopedic Spine Surgery
  • Orthopedic Extremity Surgery
  • Interventional Pain Management
  • Neurology
  • Neurological Diagnostic Testing: EMG/NCS, EEG, QEEG, VNG
  • MRI
  • Traumatic Brain Injury Protocols
  • Low Back Pain
  • Neck Pain
  • Knee Pain
  • Back Pain
  • Shoulder Pain
  • Carpal Tunnel Syndrome
  • Balance Issues
  • Sciatica
  • Muscle Strains/Sprains
  • Whiplash/Auto Injuries
  • Headaches
  • Concussions
  • Traumatic Brain Injury
  • Numbness/Tingling

Four Key Tenets

Our broad range of services are designed to meet the needs of each patient. In order to do so, we subscribe to four key tenets: Comprehensive, Compassionate, Conscious, Collaborative

We ensure our patients have access to COMPREHENSIVE methodologies tailored for each case. We believe being COMPASSIONATE allows us to offer our patients the level of care they require. We remain CONSCIOUS of the psychological and physiological states of our patients to make certain there is a clear understanding of the proper course of action. We are COLLABORATIVE in order to create constructive dialog throughout our organization, maintaining positive connections between our associates and our patients.

Whether through overarching clinical operations or through individualized patient wellness, we deliver unparalleled excellence. And, together we are driving toward recovery.

Testimonials

"I had reached a point that I could no longer work out in the yard for more than 15 minutes. I couldn’t lift anything heavy and some days I would use a cane because my hip and knee hurt so much. I no longer need to do that. It is progressively getting better each week. I have also learned so much about the spine and how the body works. I’ve never been to a chiropractor who teaches his patients what happens to their bodies, what is being done to correct it, and what you can do as a patient to help the process. Thank you Integrative for caring about my wellness!"

Jenn

IPM Patient

"Thank you so much for the prompt report. I was treated with such respect and care from the moment I arrived at your facility. I will highly recommend it to Dr. Masson for future patients and will certainly tell my primary care physician as well. I have been to Johns Hopkins, Mayo Clinic, and various doctors and facilities over the last 3 years. So I feel I have ‘expertise’ in recognizing a well-run office. Thank you again, and I liked the pillow too!"

Cecile

IPM Patient

"My name is Alan, I am 37 years old and work for Hertz @ OIA. I just completed my therapy sessions. It was one of the best things I’ve ever done for wellness of my body. I no longer have pain in my neck and back areas. The staff at IPM really took good care of me and all my needs. I would highly recommend therapy for anybody that has any issues that need to be relieved."

Alan

IPM Patient

"I was having constant headaches and neck pain. All the staff and doctors are great and I have been neck pain and headache-free for eight months. It’s a great place to come and I highly recommend it!"

Crystal

IPM Patient

"I had had major migraine headaches for years. After coming to Integrative I never have headaches anymore."

Denise

IPM Patient

"Before I received chiropractic treatment I was in a lot of pain. After only a few weeks, my body feels lot better, I am able to sit up without discomfort and I no longer have back pain."

Robert

IPM Patient

"All the staff and doctors are great and I have been neck pain and headache free for eight months."

Crystal

IPM Patient

"I came to Dr. Bret with middle back pain and I was unable to sit for long periods of time. I no longer have back pain and I was even able to stop using my inhaler!"

Felicia

Patient

Why Complete Care?

Variety of Treatment Options

Complete Care is unique due to the broad range of services we offer. Within our three multi-specialty facilities, we offer chiropractic care and rehabilitation, imaging services, and orthopedic specialists. This is rare to find in healthcare, as most facilities offer just one of those services. We found that patients who had been in auto accidents did not have one central place to have all their needs met. We also saw that getting a timely referral to a medical facility was difficult for patients, allowing their injuries to go over-looked and worsen over time. This is why Complete Care was founded and we strive to offer the best experience possible for each individual who walks through our doors.

In 2008 the founders for Complete Care saw a dire need in the community for clinics and doctors who would provide excellent evaluation and treatment for those suffering from auto injuries. They brought their extensive experience together with other top medical professionals that have a deep understanding of how the body functions and how to treat musculoskeletal injuries. Between our 9 orthopedic specialists, 18 chiropractic physicians and 2 diagnostic radiologists, there is a broad range of knowledge and experience that each of our patients have immediate access to. In the past ten years, they have helped thousands of patients regain function and reduce pain. Our doctors continually educate themselves in new technologies and modalities to help our patients in the most effective ways possible.

We have multiple locations throughout Central Florida with new office locations coming soon. Only a 20-minute drive or less to one of our clinics from most workplaces and homes in Central Florida.

Our facilities are equipped with up-to-date technology to offer the most advanced diagnostic and treatment tools for our patients. We use digital x-ray to evaluate injuries to the spine, joints and to evaluate sustained whiplash. Our high-field MRI scanners have shorter scan times and clearer images to provide our patients with a better experience and quality diagnostic imaging. We also offer Traumatic Brain Injury protocols that use new technology to visualize the brain and how much damage has occurred. Our digital functional muscle strength and range of motion testing allow our physicians to determine the severity of each injury and precisely track the progress of each patient.

Each medical provider in our offices treats every patient with the utmost respect and compassion. We understand how frustrating it can be when you are in pain and struggling to return to normal daily activities. Our physicians and medical staff undergo monthly training in communication and customer service to not only provide our patients the best possible medical care, but also give the support and encouragement needed for success on their road to recovery.

Complete Care staff members strive to provide the best customer service in the industry. One core value that we abide by is "embody serviceship" which means going above and beyond for our patients, our team members, and whoever we cross paths with that may need help. We have a dedicated team of Patient Advocates and New Patient Counselors that work together to reach out to the community and help those suffering find the right doctor in a timely fashion for their health needs. Our Administrative Health Coordinators offer smiling faces to each patient that walks in our doors and will work closely with them to ensure their treatment schedule is convenient and up to date. Case Managers in each office act as the "go-to" person for any question or concern, and to ensure each patient feels comfortable and understands each aspect of their care plan. Our medical records and billing departments are fully trained and detail-oriented to maintain accurate documentation and timely billing processes. Each team member at Complete Care works together to achieve clinical excellence.

After a car accident, there can be significant damage or even total loss to our patients' vehicles. We offer transportation to and from each office visit to help keep our patients' treatment and progress on track.

Complete Care is proud to offer translation services for most languages. We also have paperwork in English, Spanish, and Creole.

Complete Care Core Values

Have Integrity

Our team at Complete Care works tirelessly each day to uphold our mission to serve our community with clinical excellence without cutting corners to deliver the best results possible.

Exhibit Leadership

Our goal is to provide each patient the resources and guidance they need to reach their goals on their road to recovery. We want to lead the industry by example by providing the best care possible.

Embody Serviceship

Serviceship to us means always going above and beyond for our patients, our team members, and whoever we cross paths with that may need help.

Serve with Efficiency

Patients who have been injured deserve the time necessary to understand their injuries and heal properly. Our goal is to deliver timely examinations, cutting-edge procedures, and superior performance to provide immediate care without sacrificing quality.

Exude Passion

We are passionate about what we do here at Complete Care because each day we get to see our hard work help those who are in pain and suffering.

Exercise Professionalism

We strive to create a professional and welcoming atmosphere for each patient that walks through our doors. We believe everyone deserves to be treated with respect and dignity, while feeling at home and comfortable with every team member.