The people at Complete Care (Dixon Blvd) do live up to their name by providing the “Complete Care” that I need! They have been caring for my physical recovery through hands-on therapy at their Integrative Physical Medicine Center, also by setting up appointments for MRI in Longwood, and appointments for consulation for physical progress interviews with Interventional Associates. By doing so they make sure they cover “all the bases” thus providing “complete care”. Presently, I go to the Integrative Physical Medicine center, on average three times per week. The people there are a real pleasure to interact with, and this is exactly what is needed to brighten the day for someone who is going through the painful aftermath of a vehicle accident. Erin R. always welcomes me with the warmest smile and greets me with the kindest words, thus setting the tone for a pleasant day’s interaction with the rest of the staff and a pleasant mood throughout my therapy. Laquanna H, though fairly new at the Dixon Blvd branch which I go to, has quickly become versed in her role as Administrative Health Ccordinator. This is evident by the highly professional way she answers the phone whenever I call, and how accommodating she is whenever I need a reschedule. Dr. Martinez always show empathy by the way he always ask how is my day going, how I am doing, and by adjusting the pressure and duration of the Arthro-Stem according to my needs. Through conversation Dr. Martinez tries to find common ground with his patients as he did with me. By showing interest, he learnt that I am originally from Jamaica, and I learnt that he is from Puerto Rico thus making us Caribbean brothers. Ryan C. though I do not interact with him on a daily basis, he has certainly left a first impression on me. As the Practice Manager, the caring interest he showed on my initial visit is one that I still remember.

My experience at this facility has been nothing but good. Shayda and Kierstyn are great at their jobs. They have managed to work me in around all my other appointments and actually called to check up on me. Amber, Gabby, Ella have been a big help and have always been attentive to my pain triggers and have worked around that. The pt that I do has helped beyond my expectations. Dr. Searls, KC. and Rick always explain everything in detail about my care and have taken their time in doing so and I feel that I have fallen into the right hands for all of my care. I can’t say enough good things about this facility and all of the staff.

Kierstyn and Shayda are two fantastic people with wonderful personality and delivers great customer service.